As restrictions begin to ease, Bopple is able to help venue partners collect guest check-in information to assist with COVID-19 contact tracing in a contactless, user-friendly way, all in accordance with state government guidelines.
No extra costs
Our check-in feature is included for free with all venue listings. No extra fees or charges.
Seamless customer experience
When customers scan your check-in QR code they can check-in, view your menu, and even submit prepaid orders, all within your online venue listing. See a demo below!
Streamline operations
One less system and service for you to worry about. Check-in, contactless menus and online ordering. All under one roof, all supported by the same dedicated team at Bopple HQ.
Safe and secure
Bopple has years of experience in safely and securely managing this kind of information and is compliant with all required standards. No need to worry about your own record keeping and data security processes.
Simplicity on both sides of the counter
- Enable Guest Check-in
- Generate, print and display your check-in QR code in your venue
- Guests scan the code and complete check-in
- Staff can view current check-ins report, or request visitors to show check-in summary for entry
Setting up Guest Check-in
1. Visit the COVID-19 tab in your Venue Manager
2. Switch Enable Guest Check-in to active
3. Click Generate check-in QR code to access your special check-in QR code.
4. Download and print your check-in QR code for display in venue.
Guest check-in customer experience
We've designed a clear and simple check-in form, easy for customers to complete in just a few seconds. Check-in completion leads the customer directly into your online menu!
Monitoring check-ins in your venue
Confirmation screen: You can simply ask visitors to present their check-in confirmation on their device as they enter. This shows all the details they provided whilst completing the check-in form, and can be re-opened by the customer using the green Checked in button on your menu page at any time while their check-in is valid.
Current Check-ins report: You can also access a report showing current/active check-ins in the Reports section of Venue Manager or via the Orders Dashboard.
1. Summary
- Active check-ins (number of visitors with check-ins that have not expired)
- Total check-ins for the day (including all check-ins, active and expired)
2. Active check-in list (also includes any recently expired check-ins, highlighted in red)
- First name
- Entry time
- Expected duration of stay
- Check-in expiry time (based on duration of stay provided by visitor
Requesting complete check-in data for contact tracing
We all very much hope that this process won't be necessary for any of our venue partners, but should it happen our team is prepared to provide complete and prompt support.
In the event of contact tracing being initiated at your venue:
Simply send a request to covidsafe@bopple.com, including:
- Date(s) for which the check-in data is required
- A copy of the original request from the government/council official you are working with
- Contact email and number for the government/council official
Our Priority Operations team will promptly and securely share the requested check-in data, including full contact information and all data provided with check-ins, directly with the contact tracing agent.
FAQ
Do I need to use Bopple for online ordering to use this feature?
No! Guest check-in is a completely free feature that can be enabled and used without creating an online menu or starting a subscription. Just create your free venue listing, enable guest check-in, download your check-in QR code or poster, and you're good to go!
What will happen with the collected check-in data?
Government authorities have set requirements for the minimum amount of time this data must be stored for, to ensure it is available in the event of a confirmed case. Bopple will securely store this information for a minimum of 28 days and a maximum of 56 days. Once this time period has elapsed, the information will be safely destroyed. Check-in data is stored and managed entirely separately to any user accounts that are created for the purpose of online ordering and payments.
Venue partners can access to a subset of the check-in information (first name, check-in time, expected duration for current check-ins) to monitor attendance at their venue. Complete check-in information (including full names and contact information) can be requested if contact tracing is initiated at your venue, and Bopple will promptly and securely share this information directly with contact tracing agents.
Check-in data will be used solely for monitoring check-ins at the venue, and for mandated contact tracing if initiated by a government agency or official.
What about data protection and security compliance?
Given the services we provide for online ordering and payments, managing this kind of data in a manner that is secure and compliant with all required standards is a core part of our standard systems and processes. We use AWS (Amazon Web Services) - a provider of globally trusted platforms and services, especially when it comes to cybersecurity & privacy concerns - for our data storage and infrastructure. AWS has a proven track record in providing services to financial and educational institutions, healthcare providers and government agencies.
Does the customer have to check-in before viewing my menu?
No, they can skip check-in if they want to view the menu first. They can re-open the check-in form at any time by clicking the Check-in button on your menu page.
How do I confirm a guest has checked in?
View your Current check-ins report in Venue Manager or Orders Dashboard. Alternatively, request visitors to present their check-in confirmation screen on entry. This summary shows all info provided with their check-in, and can be re-opened by the visitor at any time while their check-in is active by clicking the green Checked in button, shown on the top of your menu page.
What happens with my check-in QR code if I disable Guest Check-in?
Should you choose to disable guest check-in, any check-in QR codes you have printed and displayed will simply behave as a normal menu QR code. No problems!
Will this work in my branded web ordering app?
Yes! If you are a brand partner and have opted for a branded web experience, a lightly branded version of the check-in flow will be used when a customer scans your check-in QR code.