When using Bopple (or branded apps powered by Bopple) you may see amounts listed as ‘pending’ on your bank statement or transaction history. These are authorisation holds – typically this occurs when you add a new payment method. They are immediately voided by Bopple, but they may take a few days to be released by your bank.
When will you see them?
There are a few cases where you may see a pending charge on your bank account.
- The first time you use a credit or debit card to order
- When you save a credit or debit card to your account
- If you attempt to pay using an incorrect CVC
What do they look like?
The label in your bank statement may vary, but will typically be labelled ‘pending'.
For new cards, the amount is usually around $1.00. If you attempt to place an order using the incorrect CVC, the pending charge will be for the value of the order.
When will the transaction be removed?
If you see a ‘pending’ amount on your account and are wondering what it is, there’s no need to worry. We immediately void authorisation holds, but they may show as ‘pending’ until released by your bank.
Once the bank has processed the voided authorisation, the pending charge is normally removed from your statement entirely, so it will look like it never occurred. At the same time, the "available balance" in your account will update to reflect that the pending charge has been released.
What if I think a hold has remained longer than it should?
We recommend contacting your bank directly if you are waiting for an authorisation hold to be removed or if you need clarification on your bank’s policy on authorisation holds.