When using Bopple (or branded apps powered by Bopple) you may see amounts listed as ‘pending’ on your bank statement or transaction history. These are authorisation holds – typically this occurs when you add a new payment method. They are immediately voided by Bopple, but they may take a few days to be released by your bank.
When will you see them?
We issue authorisation holds to all new customers to check that they are using a valid payment method and to protect against fraud. This is common practice in online payment processing. Even after adding a new payment method, you may occasionally see authorisation holds on your account.
What do they look like?
The label in your bank statement may vary, but usually shows as ‘pending’ for a few days, depending on your bank. Usually, the amounts are for $1, $2, $5, or up to the actual order amount. When the hold is released, most banks simply remove the initial entry from your statement entirely, so it will look like it never occurred.
When will the transaction be removed?
If you see a ‘pending’ amount on your account and are wondering what it is, there’s no need to worry. We immediately void authorisation holds, but they may show as ‘pending’ until released by your bank. This may take several days and during this time you will not be able to access those funds, so we recommend contacting your bank with any questions.
What if I think a hold has remained longer than it should?
We recommend contacting your bank directly if you are waiting for an authorisation hold to be removed or if you need clarification on your bank’s policy on authorisation holds.