You may occasionally see an order appear in your Kounta POS with a
Bopple Adjustment. These appear as a line item on the order, similar to a product, and will have a value (can be negative or positive).
What causes these adjustments?
Adjustments are used if there is any sort of pricing mismatch between the menu that has been imported to Bopple and the menu that is currently synced to your POS. Most common examples of this are:
- Products with mismatched tax settings in Bopple <> Kounta
- Pricing changes in Back Office that have not been synced to both Bopple and the POS
In the below example the price of the order item (Martini) has been changed from $11.50 to $12.00 per item and therefore an adjustment of + $1.00 has been applied to the order.
What do I do to fix the variance?
There are two steps:
- Sync your Bopple menu. This happens automatically each day ~30min before your open time, but you can force an import at any time (see Syncing your Bopple Menu with Kounta)
- Sync your Kounta POS to ensure it has the latest product data from Back Office.
If the above does not resolve the issue, it may be due to an incorrect tax setting. Please check the tax setting on the product in both Kounta Back Office and Bopple Manager Console. If you require further assistance with this please reach out to Kounta Support.