If your order was not up to the standard of the venue or you are unhappy with the overall quality and consistency of a product please do not hesitate to use the Contact Support option on the ABOUT screen in the app (or contact us here) so we can investigate and assist.
Please try to include the following info:
- Order code, date and time
- Venue name
- Description of the issue
Note: If a refund is offered, from the time of confirmation it can take up to 3-5 business days for the funds to clear back into your bank account.
Bopple will liaise with all relevant parties in order to provide feedback to the venue and a resolution when required.