All Bopple orders are prepaid. The process for refunding an order depends on the state of the order.
It is important to note that refunds are not instant; it can take a few days for the funds to clear back in to the customer's bank account. You can find more info on customer payment processing here.
If the order is yet to be accepted, you can simply use the
Reject option at the bottom of the order (next to
Accept). This will prompt a refund back to the customer's payment card.
Accepted & closed orders
Accepted orders can only be refunded once they have been marked as
Ready / closed. Once an order is closed, you can use the steps below to process a refund.
- Open the
- Locate the order using the date/time or the notes (customer name, 'Bopple', and the 4-character app order code will be shown in the notes)
- Open the order
- Tap the red
Refund Salebutton at the bottom of the order
- In the main section of the screen, tap the orange
- In the modal that appears, tap the
Refund Alloption **
* Orders are only visible via
Historyfor 7 days. If you need to refund an order older than 7 days, please submit a request to Bopple including all the order details (date/time, customer name, 4-character code)
** Partial refunds are not possible on app orders so
Refund Allis the only option that should be used to refund the customer remotely.