When you submit an order
All orders are prepaid. When you submit your order, the funds are captured and removed from your account. If you do not have sufficient funds available on the account you will see an error message and the order will not be sent to the venue.
If you use an incorrect CVC
If you use an incorrect CVC your order will not be placed. You may still see a pending charge on your bank account, due to the way payments are blocked when an incorrect CVC is used. The pending charge will automatically drop off your bank account within a few days.
For info on pending charges, see Authorisations and pending charges
If your order is rejected
Even if your order is submitted successfully the venue may still be unable to accept and prepare the order for you. We have systems in place to minimise the occurrence of these situations but this can still happen from time to time in some circumstances.
When the venue rejects your order this prompts an automatic refund of the payment back to the payment method used. You will also receive an immediate email confirmation regarding the refund.
Refund processing times
While refunds are issued immediately, credits can take up to 3-5 business days to reflect on your bank account. Some refunds - those issued shortly after the original charge - may appear in the form of a reversal instead of a refund. In the case of a reversal, the original charge drops off your bank statement, and a separate credit is not issued.
If you had trouble with an order and feel you should be refunded, please see the Order Issues section for more info.