When you submit an order
All orders made via the Bopple platform, either through the Bopple apps or a branded app, are prepaid. When you submit/confirm your order, the funds will be captured and removed from your credit/debit card account immediately. If you do not have sufficient funds available on the account you will see an error message and the order will not be sent to the venue.
If your order is rejected
Even if your order is submitted successfully the venue may still be unable to accept and prepare the order for you. We have systems in place to minimise the occurrence of these situations but this can still happen from time to time in some circumstances. In this case the venue will reject the order; this prompts an automatic refund of the payment back to the payment method used. You will also receive an immediate email confirmation regarding the refund.
Refund processing times
Unfortunately refunds are not instant. Typically the refunded amount will clear back in to your account within 24-48 hours but this process can take up to 3-5 business days depending on the circumstances. We appreciate your patience and understanding.
If you had trouble with an order and feel you should be refunded, please see the Order Issues section for more info.