When you submit an order
Bopple orders are all prepaid. This means that payment is taken at the time that you submit an order. If the venue is unable to prepare your order for some reason, they may have to refund the order.
Processing times for refunds
Unfortunately refunds are not instant. Typically the refunded amount will clear back in to your account within 24-48 hours but this process can take up to 3-5 business days depending on the circumstances. We appreciate your patience and understanding.
If you had trouble with an order and feel you should be refunded, please see the Order Issues section for more info.