We're very sorry your order wasn't provided requested. To resolve this issue, please firstly speak with a member of staff at the venue. They may be able to assist by providing the missing item or an alternative, or by refunding your order.
If they are unable to help or you still require assistance, please submit a request so we can investigate and take the necessary actions. Please try to include the following info:
- Order code, date and time
- Venue name
- Description of the issue
Note: If a refund is offered, from the time of confirmation it can take up to 3-5 business days for the funds to clear back into your bank account.