Your venue status depends on a number of things, including pieces of information that need to be added to your profile in the Venue Manager console, as well as things like the status of your POS or Venue Dashboard.
The status of your venue is shown in the side menu of the Venue Manager console, as well as on your in-app venue listing (once approved and visible).
Status types
Pending Approval
Your venue is hidden while under review
Coming Soon
Your venue is visible but you cannot yet receive orders
Online
Your venue is open / able to accept new orders
Offline
Your venue is closed / unable to accept orders
Service Closed
Your venue is closed / unable to accept orders
Disabled
Your venue is hidden due to cancellation or payment issues
Statuses explained
Pending Approval
- When you create your venue by signing up to Bopple it will initially be in this state
- Your venue is not visible in Bopple or your branded app
- Your venue will be approved once:
- You have connected Stripe (to receive customer payments) and
- Bopple has reviewed your venue to ensure it is properly setup
- Once approved, your venue will move to the next step.
If you complete the remaining setup steps and your venue is still Pending Approval, you should see a Request Approval option in the venue progress tracker on the left side of the Venue Manager console.
Coming Soon
- Once approved by Bopple, your venue will move to the Coming Soon state
- While in this state you should complete the remaining setup steps as shown in the progress tracker on your venue profile
- Your venue is visible in Bopple or your branded app as shown below
- Customers CANNOT view your in-app menu or send orders
- You can view your in-app menu (to review prior to launch) by signing in to the customer app with your venue login credentials (those used to access Venue Manager)
- Once you have completed the necessary setup steps as shown on your admin profile, you can click the
Go Onlineoption to move to the next step:- Integrated venues (Kounta / ePosNow) will be taken to the Trading Times section where you can enable your venue to appear as online/offline
- Non-integrated venues will be taken to the Venue Dashboard where you can sign-in (this will enable your venue to appear as online/offline)
Online
Opening Your Venue
Your venue will open automatically each day according to your configured trading times.
Customers can order AT ANY TIME during your trading times, regardless of the status of your POS/Venue Dashboard. It is still important that you keep your POS/Venue Dashboard available during these times to provide a quality experience for customers.
Keeping Your Venue Available During Trading Times
In order for new customer orders to be shown in your POS or Orders Dashboard, the below must always be true:
- Tablet has internet connectivity
- Tablet screen is awake (disable sleep mode)
- Tablet screen is unlocked (disable auto-lock)
- POS or Venue Dashboard app is running/active on-screen
- Other apps are not being used on the tablet
If there are any issues with the above, the order will be sent to you on email. See further detail on these contingency processes on the pages below:
Handling orders that don't appear in Kounta POS
Handling orders that don't appear in the Orders Dashboard
Offline
Closing Your Venue
All venues close automatically at the end of the day as per the trading times configured in Bopple admin. You don't need to do anything.
Disabled
- This means your venue has been removed from Bopple and/or your branded application
- It is no longer visible and you will not receive any orders
- Your venue is disabled if:
- You request to cancel the service at your venue
- You are one of our old monthly subscription plans and payments are failing on your nominated credit or debit card (note; monthly plans no longer available)
- If you'd like to go back online, please get in touch!