Bopple will automatically open and close your venue based on the Trading Times configured in the Manager console.
Even though your venue is opened automatically, it is still imperative that you have your POS online/available so that customer orders can be received and handled promptly.
To ensure all customers have a great experience, you will need to do the following:
1. Keep your trading times up to date
Customers can send you new orders at any time during your configured trading times!!
To prevent missed orders OR customers being able to order when you are not open, you must manage your standard trading times and also add special trading times for any upcoming public holidays or other dates where the "standard" hours will not apply.
2. Keep your POS online during trading hours
Even though orders can be submitted at any time during the trading hours, it is important that you keep your POS online during these times so that you can respond to new orders without any delay. For your POS to be online, you must ensure:
- Tablet has internet connectivity
- Tablet screen is awake (disable sleep mode)
- Tablet screen is unlocked (disable auto-lock)
- POS app is running/active on-screen
- Other apps are not being used on the tablet
If there are any issues with the above, customers can still submit orders but you will not see them on the POS. In these cases you will be sent a CONFIRM ORDER notification to the listed contact email in your venue profile. See the guides below for more info on what to do if this happens.
Handling orders that don't appear in Kounta POS
Handling orders when your Dashboard is unavailable