Bopple's payment processing partner is Stripe. Stripe is certified to the highest industry standards (PCI DSS Level 1 compliant), and handle billions in online payments each year. As part of your venue setup you will connect a Stripe account in order to receive payments from customers.
At the end of each day, funds for orders made via Bopple or your branded application will be settled to your Stripe account, less the payment rate/fees shown on the BILLING page on manager.bopple.me (these rates are applied per transaction/order). Read on for more info on how these funds are then released to your nominated bank account.
Please note that your first payout via Stripe can take up to 7 days from the time of payment. More info here: Delayed Stripe payouts
When a payment is first received in your Stripe account, it is initially reflected as a pending balance. This balance becomes available according to your payout schedule. By default, Stripe automatically processes payouts of your available account balance to your nominated bank account based on your payout schedule.
Venues in Australia will be on Stripe's 2 day rolling payout schedule, outlined below.
|Day of Order (*UTC)||Day of Payout|
|Saturday / Sunday / Monday||Wednesday|
* Stripe groups customer payments and processes your payouts according to the UTC timezone. AEST is generally 10hrs ahead of UTC, so some orders may be grouped and paid out +/- 1 day from the day the order was made in local time. Bopple provides a report in the admin console which takes this into account to help you understand your payments; read on for more info.