This article will outline how you can control the way your venue behaves in the app. To access this section open the Venue Manager console, click Profile and then navigate to the ORDERS tab.
You can set defaults for all order types you have enabled (Order Settings), and then within each order type you have some options of settings that will apply specifically to orders of that type.
FAQs
Where does the customer see the estimated wait time?
On the web and in the native apps (iOS & Android) the estimated wait time is shown to the customer on the status screen. This screen is what the customer sees once they have submitted their order. At present, wait times are not shown prior to the order being submitted, but this will be added in future updates to the apps.
How are the estimated wait times determined?
For pickup and table service orders, your Default Wait (Prep) Time is used to calculate the estimate. For delivery orders, yourDefault Wait (Prep) Timeand yourEstimated Delivery Timeare combined to determine the estimate shown to the customer.
What happens when I update my wait time values?
The estimated wait time will be updated for all orders, including any new orders submitted and all existing active orders. The apps "poll" for changes to the wait time, along with other order info such as the status, on a regular basis but it can take a minute or two to update for customers.
What is "self-delivery"?
This allows the customer to order to their address, and you or your staff complete the delivery. If you're a Kounta venue in an eligible area you may be able to have a Kounta Delivery Partner carry out deliveries on your behalf. Please see here for more info: kounta.com/products/delivery
Can I add fees to customer orders?
Yes, you can. Please see our help guide on Configuring order fees
Can I customise my delivery zone?
If a standard radius zone is not sufficient for your location (for example, if expanding your radius would extend your delivery zone across a river you are unable to cross easily), please contact us
Can I restrict delivery to certain times of day?
You sure can! See our guide on Restricting order type availability
Can customers schedule orders for future dates?
Generally, yes! Please note that if you enable Scheduled Orders, this applies to both pickup and delivery (if you have both enabled). If you are using a Kounta Delivery Partner, scheduling will be completely disabled for all order types as their delivery partner does not support scheduling at present.
Can I allow customers to order at any time?
This can be enabled on your venue but it is only supported for customers ordering via the web (not through the iOS or Android apps). Please contact us to have this enabled. Once enabled, customers can submit orders at any time, but they will be required to schedule their order within your actual trading times, therefore Scheduled Orders must be enabled at the same time.