This article will outline how you can control the way your venue behaves in the app. To access this section open the Venue Manager console, click Profile and then navigate to the ORDER SETUP tab.
Settings for all order types
- Minimum Order Amount: Optionally set a minimum spend for an order to be accepted.
- Wait Time (Mins): Used to provide an approximate ETA to the customer on the order status screen. Think of this value as the time it takes for an order to prepared for collection or dispatch. You can add a value for the additional time a delivery takes using the Additional Wait Time (Mins) setting when you enable delivery.
Order types and linked settings
You can decide what types of orders your customers can send.
Collection / Takeaway Standard pickup orders for collection ASAP
Scheduled Orders Collection order with a preferred pickup time provided by customer.
- Default Time Interval (Mins): Use this to control the number of minutes between the suggested collection times the customer will see in-app. We suggest using 10 or 15 minutes.
Table Service Customer enters their table number for the order to be delivered.
- Minimum Order Amount: Optionally set a minimum spend for the order type to be available.
Delivery Service Customer enters their address for the order to be delivered.
- Delivery Radius: Distance in kilometres to create a circular delivery zone. Only delivery addresses within the zone will be accepted.
- Minimum Order Amount: Optionally set a minimum spend for the order type to be available.
- Additional Wait Time (Mins): This is combined with the Wait Time (Mins) value to provide an approximate ETA to the customer on their order status screen. Think of this value as the additional time it takes for the delivery to be completed once the food is prepared.
- Delivery Fee: Flat $ or percentage % fee applied to delivery orders. Please contact us to have this applied.
- Custom Delivery Zone: If you want to extend your delivery zone in certain directions but not in a perfect circle (for example, a river you do not want to cross due to the added delivery times), We can configure a custom zone to suit your requirements. Please contact us for info.
- Restricted Delivery Availability: If you only want to delivery at peak times, this can be configured via admin (instructions here).