Refunding orders in Orders Dashboard

Bopple's payment processor allows complete refunds of orders. Unfortunately, partial refunds are not possible (consider using a promo code to re-imburse the customer in these cases). 

Read on to see where and how refunds can be processed (this depends on when the order was made and whether it is open or completed). 

Previous Day Orders

Orders from previous days cannot be refunded via the dashboard. To request a refund of a previous days' order, please contact us and provide as much of the info below as possible. 

• 4-character order code
• Customer name
• Date of order

Bopple Support will locate the order, initiate the refund, and confirm with you so that you can follow up with the customer. 

Current Day Orders

On the day an order was made you can refund it at any time; while it is open or after it has been completed and closed. We've outlined the process below. 

Open Orders

1. On the order docket, tap the i information icon, to the left of the order code
2. An extra section will now appear in the ticket showing two buttons; Refund Order and Request Customer; tap Refund Order
3. A new modal will appear where you can tap a red REFUND button to confirm
4. Once you confirm, the order will be refunded
5. Please note that refunds can take up to 7-14 business days to reflect on the customers bank statement (but sometimes much less)

Completed Orders

1. Tap the ALL ACTIVE button in the top right corner of Dashboard
2. In the menu that appears beneath, tap the ☰ menu icon 
3. In the grey modal that appears, tap Completed Orders
4. You will see all completed orders for the current day; tap the order you want to refund
5. In the expanded order view, you will tap the Refund Order button
6. Tap the red REFUND button to confirm the refund
7. Once you confirm, the order will be refunded
8. Please note that refunds can take up to 7-14 business days to reflect on the customers bank statement (but sometimes much less)